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Personal data is kept allowing the services requested by the customer, this also includes accounting purposes which keeps records and contact details (such as phone numbers, addresses and email addresses) of any work carried out on the basis of the legitimate interests of the data controller. Personal data is processed on the basis that it is necessary for the performance of a contract to which a customer is party, or in order to take steps at the request of a person prior to entering into a contract. The legitimate interests include retaining accurate records, recording and retrieving details of work carried out including customer’s details to help perform current or future work for a customer. Personal Information (contact details supplied to me when a call is booked by a customer contacting me) are not shared with any 3rd party and are not  published or displayed and are only seen by the data controller.   Furthermore no automated individual decision-making and profiling is used with the customer data that is held.

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Personal data will be stored for the following periods:

- Contact details (such as phone numbers, addresses and email addresses) and details of work undertaken for customers, may be stored for an unspecified period, taking into consideration the point above.

Persons who have had their personal data stored or processed by the data controller have the right to request from the controller:

- Access to and rectification or erasure of personal data

- restriction of processing concerning that person

- to object to processing

- the right to data portability.

Persons who have had their personal data stored or processed by the data controller have the right to lodge a complaint with a supervisory authority. Including ICO(Information Commissioners Office).

 

Date of policy: 31st January 2020